Helene Recovery Resources

Virginia VOAD is responding to assist communities in southwestern Virginia that were impacted by the remnants of Hurricane Helene

Here is a list of resources for people who need help and those who want to give help.

INFORMATION, GENERAL RESOURCES, AND FINANCIAL ASSISTANCE

  • Report Damage to your Home or Business – Southwest Virginia residents and businesses impacted by Hurricane Helene can self-report any damage to the Virginia Department of Emergency Management (VDEM) database. This information will be shared with damage assessment teams so that the damage can be recorded and validated. This electronic form requests insurance information and photos can be uploaded as well. Damage reported by property owners and businesses will be used by VDEM to for state damage reporting purposes.

  • Crisis Cleanup Hurricane Helene Hotline – if you need help cleaning up damage from Hurricane Helene, call 844-965-1386. They will connect you with volunteers from local relief organizations, community groups, and faith communities, who may be able to help with muck out, downed trees, tarping, and debris cleanup.

  • 211 Virginia – Dial 211 on your phone for Hurricane Helene Recovery resources. For individuals near the borders of Virginia, you may need to dial 1-800-230-6977 directly in order to route to 211 Virginia to avoid the system routing you to 211 NC or TN.

  • FEMA Assistance
    • Federal funding is available for affected individuals in the following counties: Bedford, Bland, Carroll, Giles, Grayson, Montgomery, Pittsylvania, Pulaski, Russell, Scott, Smyth, Tazewell, Washington, Wise, and Wythe. It is also available for the independent cities of Galax and Radford. Assistance can include grants for temporary housing and home repairs, low-cost loans to cover uninsured property losses and other programs to help individuals and business owners recover from the effects of the disaster. You can sign up at https://www.disasterassistance.gov or call 1-800-621-3362.
    • FEMA Disaster Recovery Centers
      • Washington County – 736 N Beaver Dam Rd, Damascus, VA 24236. Mon-Sat 8am-6pm.
      • Grayson County – Guynn Shopping Center, 578 E Main St, Suite B, Independence, VA 24348. Mon-Sat 8am-6pm.
      • Montgomery County – Government Center, 755 Roanoke St, Christiansburg, VA 24073. Mon-Sat 8am-6pm.
      • Pulaski County – New River Valley Fairgrounds, 5581 Fair Grounds Circle, Dublin, VA 24084. Mon-Sat 8am-6pm.
      • Smyth County – Public Safety Administration Building, 230 S Park St, Marion, VA 24354. Mon-Sat 8am-6pm.
      • Tazewell County – Tazewell County Admin. Bldg., 197 Main St, Tazewell, VA 24651. Mon-Sat 8am-6pm.
      • Wythe County – Heritage Preservation Center, 115 W. Spiller St. Wytheville, VA 24382. Mon, Tues, Thurs, Fri, Sat 8am-6pm, Wed 8am-5:30pm.
    • Free Transportation to Disaster Recovery Centers – If you or someone you know needs transportation to and from a Disaster Recovery Center, Mountain Lynx Transit is offering free rides to individuals in their service area. You must call ahead of time to schedule a trip.
      • Washington County – 276-676-0700
      • Smyth and Grayson Counties – 276-782-9300
      • Wythe and Bland Counties – 276-228-7433
      • Carroll County and City of Galax – 276-236-3055

  • Small Business Help – The U.S. Small Business Administration (SBA) is opening two Business Recovery Centers (BRCs) to support businesses and residents in Virginia impacted by Tropical Storm Helene. The BRCs will provide assistance with disaster loan applications, status updates, and document submission. Walk-ins are welcome, or you can schedule an appointment. Don’t wait to settle with insurance—apply for an SBA disaster loan today! Visit www.sba.gov/disaster or call 1-800-659-2955.
    • Galax: Crossroads Institute, 1117 E Stuart Drive – open Mon-Sat, 8am-6pm.
    • Abingdon: Virginia Highlands Small Business Incubator Center, 851 French Moore Jr Boulevard – open Mon-Sat, 8am-6pm.

  • Unemployment Benefits and Disaster Unemployment Assistance – If you lost your job, can’t work or had hours reduced as a direct result of Hurricane Helene, you may qualify for Disaster Unemployment Assistance (DUA). The Virginia Employment Commission (VEC) is offering temporary financial help for those whose employment or self employment was impacted by Hurricane Helene in the following communities: Bedford, Bland, Carroll, Giles, Grayson, Montgomery, Pittsylvania, Pulaski, Russell, Scott, Smyth, Tazewell, Washington, Wise and Wythe Counties and the Cities of Galax and Radford.
    • The Virginia Employment Commission is offering in-person support at:
      • Pulaski County – New River Valley Fair Grounds, 5581 Fairgrounds Cir, Dublin, VA 24084
      • Smyth County – Public Safety Administration Building, 230 S Park St, Marion, VA 24354
      • Washington County – Damascus Shopping Mall, 736 N Beaver Dam Ave, Damascus, VA 24236

  • Assistance for Farmers and Landowners
    • Southwest Virginia Agriculture Relief Program – fill out this needs survey to let the Virginia Cooperative Extension know your needs including hay, feed, and fencing materials.
    • Agricultural Recovery Resource Days – FEMA is partnering with the Virginia Department of Emergency Management, the USDA, and many other agencies to offer Agricultural Recovery Resource Days throughout the commonwealth. The first will be held on October 29 in Grayson County at Mountain View Baptist Church, 112 Mountain View Road, Independence, VA 24348 from 9 AM to 7 PM. More dates and locations to come.

  • Virginia Department of Emergency Management – information and resources for Virginia residents impacted by Helene, including executive orders, recovery FAQs, how to report price gouging, cleanup resources, and more.

  • Debris Management – If you’re cleaning up from #Helene in southwest #Virginia, please keep all debris and waste on your property (for now!) and away from the street. This is so VDOT can come through and clear public roadways. Once VDOT completes road clearing, debris removal will begin, and further guidance will be given on where to put it.

  • Case Management – case managers are available at the Donations Center at 744 N Beaver Dam Ave, Damascus, VA to provide assistance in navigating local, state, and federal resources that may be available to you if your home or business was damaged.

  • Red Cross Assistance – if your property was damaged by Helene, you may be eligible for some financial assistance from the Red Cross. If you have not spoken with them yet, please call 1-800-REDCROSS (1-800-733-2767). This will not impact your eligibility to receive financial assistance from other sources, such as FEMA, but provides some additional help.

  • Damascus Donations Center – 744 N Beaver Dam Ave, Damascus, VA. Open 10am-5pm, Mon-Fri. The center is located in the old Family Dollar store building in front of the Food City. It is operated by the United Way of Southwest Virginia and has a variety of donated goods, such as water, cleanup buckets and supplies, hygiene kits, diapers, etc. You can also call the United Way for assistance at 276-628-2160.

  • Disaster Distress Helpline – If you or someone you know is struggling to cope emotionally with the effects of Hurricane Helene, you’re not alone. Call or text the Distress Line at 1-800-985-5990 for immediate, 24/7 emotional support. Help is just a call or text away. Español: Llama o envía un mensaje de texto 1-800-985-5990 presiona “2.” For Deaf and Hard of Hearing ASL Callers: Please text or call the Disaster Distress Helpline at 1-800-985-5990 using your preferred Relay provider.

RESOURCES BY CITIES and COUNTIES ELIGIBLE FOR FEDERAL ASSISTANCE

Counties and cities are posting information available specifically for their residents on their websites and/or facebook pages. Be sure to check these sites for information on your community.

INFORMATION FOR DONORS

Donations of goods are no longer being accepted. Please consider donating cash. Cash allows non-government organizations and disaster survivors to purchase exactly what they need for recovery.

  • Donations Needed for Farmers – If you can donate specific materials or hay and feed to farmers, please fill out this form from Virginia Cooperative Extension. Currently they cannot accept financial donations but are working on that. You can choose on the form to be contacted when financial donations options are established.

  • Virginia Cattleman’s Association – accepting donations to assist farmers with relief and rebuilding. Donations can be made online through Venmo or mailed to: Virginia Cattlemen’s Foundation, Memo: Disaster Relief Fund, PO Box 9, Daleville, VA 24083.

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